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On day 3... CULTIVATE continues to celebrate people and companies who have done awesome on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 Today, we have Suzy Hunt, Sales and Leadership Expert,
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 For today, we hav
It's been a long time coming 😃 I have a passion for reading. I especially enjoy a good business development book. Productivity, communication, leadership, confidence, marketing...the list continues. I want to be inspired. I want to be motivated.
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 First up, we have
Feedback like this 🫶🏼 I love the world of Customer Experience. I love being on a public stage. So, it makes sense that I love presenting on Customer Experience and when I get feedback like this, well it make my day. Looking for an event speaker
Behold the singing CX-er! Not really. Singing is absolutely not a skill I can add to the list. But singing aside, I had a fabulous time last night at MaxContact's after-work networking. What a lovely bunch! We covered AI, Culture (Claire Wilkins

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

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What does the future hold for Quality Assurance?

Customer Experience has been a hot topic for years (and rightly so), yet despite us knowing how valuable an expertly designed, delivered and cultivated Customer Experience is, so few companies weave the assurance of that experience delivery into their regular practice. 93% of customers are likely to make a repeat purchase with a company that offers excellent customer service (HubSpot), but how do we know if we are delivering excellent customer service? It’s not by ticking a box when an agent completes a data protection check or when they shared the T&C’s (despite how important that may be, that isn’t why a customer would refer you to a friend!).

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