The Importance of Customer Experience Recovery

Have you ever experienced a truly terrible customer experience and felt like the offending organisation just didn’t seem to care? The likelihood is that you didn’t go back for more. But what if they could have turned it around? What if they could have turned your poor experience into an EPIC experience?

You would continue to be their customer right? Despite the problem you first encountered their ability to recover your experience and leave you in an even better position than before would make you feel so impressed by their service, that of course, you would stick around!

And that is exactly why customer experience recovery is so important!

Read the full article here, published in Customer Experience Magazine: https://cxm.co.uk/the-importance-of-customer-experience-recovery/