When was the last time you took a hard look at your Key Performance Indicators (KPIs) and really thought about how they link to your contact centre and customer experience goals?

It has likely been a while, but you know this is an important task. It’s just knowing where to start…

Fortunately, this webinar is here to help, join me and a great line up as we uncover the latest thinking behind contact centre KPIs and suggest how you can adapt what you measure to spot key trends in your contact centre’s performance.