Changing communication preferences are causing headaches, as the necessary digital enhancements require significant changes to people, processes and technologies.
Tasks - such as tracking customer history, moving conversations across channels and adding additional software – are proving problematic.
Join me and three other experts experienced in leading digital transformation projects of all shapes and sizes, listen when we share our top tips for designing excellent digital experiences in this jam-packed webinar.
Key Topics:
The keys to designing excellent digital experiences
Where can contact centres increase digital engagement?
Omnichannel opportunities to wow customers
How to spot frictions in digital journeys
Critical measures to track digital success
Top tips from the audience