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On day 3... CULTIVATE continues to celebrate people and companies who have done awesome on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 Today, we have Suzy Hunt, Sales and Leadership Expert,
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 For today, we hav
It's been a long time coming 😃 I have a passion for reading. I especially enjoy a good business development book. Productivity, communication, leadership, confidence, marketing...the list continues. I want to be inspired. I want to be motivated.
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 First up, we have
Feedback like this 🫶🏼 I love the world of Customer Experience. I love being on a public stage. So, it makes sense that I love presenting on Customer Experience and when I get feedback like this, well it make my day. Looking for an event speaker
Behold the singing CX-er! Not really. Singing is absolutely not a skill I can add to the list. But singing aside, I had a fabulous time last night at MaxContact's after-work networking. What a lovely bunch! We covered AI, Culture (Claire Wilkins

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

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Customer Satisfaction - All-time low! 

The 2023 UK Customer Satisfaction Index (UKCSI) was published a few weeks ago and showed the lowest score since 2015, with such a sharp drop in satisfaction, the likes of which have not been seen since 2008. As a customer, there's nothing more frustrating than receiving subpar service or experiencing a product that doesn't meet your expectations. As a business, low customer satisfaction leads to negative reviews, increased cost to serve, lost customers and a loss of customer wallet share (CWS). That's why the results of the 2023 UK Customer Satisfaction Index (UKCSI) are so concerning.

This gloomy news is of course, disappointing, but it's also an opportunity for businesses to learn and re-evaluate their customer service strategies and make improvements.

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