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Is it a coincidence? I came in at number 11. On the 11th. As of February 2025, the Sun is in the solar maximum phase of its 11-year cycle, known as Solar Cycle 25. Is it a coincidence? During a solar maximum, when the Sun is most active, this sy
Let me guess how you answered... 1. Yes 2. Maybe 3. No Are you curious to know why these questions are essential to your business success? Because we THROW MONEY DOWN THE DRAIN when it comes to investing in customer experience initiatives. Yes,
Are you tariffied? I have to say, reading the news and watching the updates regarding President Trump's newly imposed economic tariffs certainly has me spooked. Seeing responses from the likes of Trudeau, announcing 25% tariffs on US goods isn't a
TODAY IS NATIONAL FUN AT WORK DAY! 🤪 Yes, January 31st is the UK National Fun At Work Day, so it feels like there's no better time than today, to share CULTIVATE's Lego® Serious Play® workshops. This is the same physical Lego you played w
Seriously 🫣 This morning, I noticed a spelling mistake on an event ticket I'd purchased (yes, it seems I do not know how to spell my name). No worries, I have plenty of time to correct it. But why put off a task? Let's get it done now I think...

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

customer Experience katie Stabler customer Experience katie Stabler

Talking to WordNerds about CX Culture…

My conversation with WordNerds covered the importance of building a customer-centric culture within organisations, focusing on customer experience, employee empowerment, data-driven decision-making, open communication, continuous improvement, and cross-department collaboration.

I also answered questions on the challenges of getting buy-in from stubborn departments and the need to start small and track progress when implementing new policies. The conversation provided some great case studies of successful initiatives and strategies for nurturing a customer-centric culture.

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