Talking to WordNerds about CX Culture…
My conversation with WordNerds covered the importance of building a customer-centric culture within organisations, focusing on customer experience, employee empowerment, data-driven decision-making, open communication, continuous improvement, and cross-department collaboration. I also answered questions on the challenges of getting buy-in from stubborn departments and the need to start small and track progress when implementing new policies. The conversation provided some great case studies of successful initiatives and strategies for nurturing a customer-centric culture.