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Be part of the movement Sign up now to for launch updates and the promotional offer - link in the comments👇🏼 #book #movement #customerexperience #philosophy #bepartofthemovement #signup #businessbooks #comingsoon
On day 3... CULTIVATE continues to celebrate people and companies who have done awesome on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 Today, we have Suzy Hunt, Sales and Leadership Expert,
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 For today, we hav
It's been a long time coming 😃 I have a passion for reading. I especially enjoy a good business development book. Productivity, communication, leadership, confidence, marketing...the list continues. I want to be inspired. I want to be motivated.
Are you on the nice list? This December, at CULTIVATE, we are celebrating people and companies who have done pretty darn well on the customer experience front by recognising them on the CULTIVATE CX NICE LIST...Santa approved. 🎅 First up, we have
Feedback like this 🫶🏼 I love the world of Customer Experience. I love being on a public stage. So, it makes sense that I love presenting on Customer Experience and when I get feedback like this, well it make my day. Looking for an event speaker
Behold the singing CX-er! Not really. Singing is absolutely not a skill I can add to the list. But singing aside, I had a fabulous time last night at MaxContact's after-work networking. What a lovely bunch! We covered AI, Culture (Claire Wilkins

The CULTIVATE Blog

A regular dose of articles, tips and teachings for your customer experience creation

customer Experience, Business support, leadership katie Stabler customer Experience, Business support, leadership katie Stabler

How to Use the Framing Effect to Improve Customer Experiences

The framing effect has nothing to do with picture framing (picture framing…is that still a thing?). The framing effect is actually a mental shortcut where we make decisions based on how information is presented, rather than the information itself. It's a type of cognitive bias that can be influenced by positive or negative wording, the situation and the settings we find ourselves in.

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customer Experience, leadership, psychology katie Stabler customer Experience, leadership, psychology katie Stabler

Do You See What I See? Looking Beyond Metrics To Truly Transformative Customer Experiences

Customers gauge their experiences based on their own first-person perspectives. But how, specifically, are those perspectives created? Katie Stabler examines new psychological research on the science of perception, and explains what it means for companies creating better CXs.

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